I don't mean to scare you or others, but I've been hit with the 'progress lost' bug 8 times so far over the past 2 weeks, 6 times over the past 3 days. I've had to re-welcome Jasmine 3 times, have had to re-level all of my Aladdin characters from multiple times (at least 3, maybe more), and have lost more trophies than I care to count. I've reported each incident, but have not heard back from support. I cringe every time the game restarts as I'll never know what my status will be. Currently, I'm on my third time I'm ready to welcome Genie. I wish the $$ I've invested in this game would make a difference, but this bug does not care if you're a paying customer or not.