Quick review of Beach Club CL...
Let me begin by saying I was really disappointed in BC... Will not stay there CL again. Possibly YC for SAB...
No greeting.
No smiles.
No welcome.
Unable to access 5th floor upon arrival with room text as I didn't know I needed to use my magic band. Went back out and found Monty Ray (awesome gentleman) who then showed me how to get upstairs. I was a wee bit embarrassed at that.
No decaffeinated tea ( I know, sounds fussy, but for crying out loud, it was in my room and in the lobby shop, why not available in the lounge?)
No itinerary, until day 4, after I asked about it.
We actually waved at 2 concierge CMs as we were getting off the elevator one evening, who were chatting with each other, and they turned away from us. No return wave, no hi, etc.
Our room.was not serviced completely one day, beds were made, but no products, no bath towels, and no face cloths.
Drawers would not close completely and blinds were broken. (Would not go up)
Windows were absolutely filthy. Seriously dirty in the lounge area.
No bottled water, for anyone. Not even to drink right there.
I could absolutely handle the not finished room, I figure the mousekeepers got interrupted, etc. No worries. But added to everything else it just showed poor guest relations.
Positive points:
Room was lovely.
Food was very good. All the snacks, desserts, etc.
Staff in lobby shop and bell services, in fact everywhere else were excellent.
By day 4, another group of Concierge CMs were on duty, and they were far more helpful.
CM assisted my DD in changing and rearranging FPs, cheerfully...
A complete change of attitude after day 4.
Sooooo, we are looking at WL CL or CR CL, next February.
Our experience at BC is hopefully never repeated.
We were chatting with another guest in the lounge, who happens to be a TA, she also had concerns. A 3rd guest overheard and said that she was not greeted as well, and was not happy with her BC stay. The general consensus at that time was other resorts do it much better. It just seems to show a general lack of disregard for positive guest relations.
Sorry to be a "Debbie Downer".
But, not much positive to report.
Btw, the other parts of our trip were good, but I do notice less staff in general, dirtier restrooms, lack of TP, etc.
I noticed other cutbacks, but that's not about Club level.
Thanks for listening!