This is a really great thread!
We are going down in 55 days
and I can't wait to keep the dreams going! We love spreading random acts of kindness and can't wait to spread magical memories in June!
Last June we had reservations at Cape May Cafe. We checked in and waited 4EVER!!!
We had made several reservations over past trips and never had to wait long. Waiting people were piling up in the lobby. We had been waiting over and hour. Finally, I went up to the hostess desk when I noticed people being seated who had arrived after us. I was told that they had a glitch with the new computer system and ALL reservations were lost. Nothing was left in hard copy!!
I went through 3 hostesses who would/could not answer my questions or get me the manager (who looked a little stressed and running around the restaurant with paper and pencil in hand
). Numerous tables were empty therefore I could not understand why we could not be seated, especially since I had my confirmation information in my hand.
Finally...(this is where it gets better)
a server who was probably thinking
why am I standing around here with no one to serve when there are 30+ hungry people in the lobby came to our rescue. She seated the whole family immediately and treated us with hospitality and top-notch service!
At the end of our meal, I was in need of a band-aid. She had returned to our table a few times and had forgotten to bring one (like she needed to anyway it was a restaurant not the emergency room). I shamefully asked her again and she emerged from the kitchen with a whole emergency first-aid kit with bandages of all sizes and shapes, alcohol wipes and even smelling salts!
We tapped into that kit throughout our trip.
Friendly service and surprises such as these are what we love best about Disney!