speedyfishy
DIS Veteran
- Joined
- Apr 3, 2016
Call Chase back, talk to a new rep. 60 days is ridiculous it does not take Disney that long to process cancellations I think your original rep is misinformed.
Did you talk to the supervisor or leave a message? If you didn’t actually talk to the supervisor I’d still call back and see if you can get another rep to look into it.
Of course I’d get the person that doesn’t know what they are talking about. I called back and asked to speak to a supervisor. the original rep transferred me and the supervisor said I’d get a callback in 48-72 hours. I’m thinking I should wait until July though anyway to rebook incase a room discount comes out for my dates. I had no idea it was a hassle to rebook.