The one change they can make that would have the biggest impact in my opinion is bringing back the more in-depth Traditions training. Many of the service related issues could be improved right there. Along those lines I think a reexamination of the level of agency CMs are given is also warranted. Are they empowered to make a problem right or just recite a company line?
I was thinking along those lines too. I had the normal traditions classes. After that there was another class for everyone that worked in the Magic Kingdom. Although I haven't been back since 2000 I have heard how traditions is only 1 day now. How can you learn everything that used to take 3-4 days in 1? I've heard the quality of cast members have declined from people that have been there. It makes me
to hear the quality of cast member has gone down. I wonder when I go back if it will be as bad as I've heard.