No problem. Glad Juanita could help. Or at least in your case, refer you to somebody who could.Thanks Goofy, I'll give her a try too!
We were referred to her by the now GM of Loews Las Vegas (manager at Portofino before) awhile back when we were having problems booking a reservation. Juanita not only answered our question, but took it upon herself to book our reservation personally. She then spent the next 9 months keeping us updated on rate changes, etc. When you think how many customers the Portofino gets each week, it was amazing that she took the time to put such a personal touch on this average customer and make them feel like they were the most important VIP the Portofino has ever seen. Every stay since then she has always checked in on us and made sure everything went smoothly.
So, if I seem to be a crazy, loony fan of Loews and willing to allow Loews some time to iron out the wrinkles in the new program, it is because the Portofino staff has always gone above and beyond any hotel (including other Loews hotels we have stayed at), and we have traveled all over.
Although I am still not happy at all with the stays vs. nights changes!