So here is my annoying ticket upgrade story from last week. I have a DVC Gold Annual pass. In Jan. 2017 (pre-increase) I purchased 5 day park hoppers from UT (listed as a 4 day PH with a 5th day free) for my two kids ages 4 and 9 at $376.25 each.
Day 1 - I go to guest services at MK front gate to activate my Gold AP and inquire about upgrading kids to Gold AP since we are coming back in Oct. They told me that the value of the kids tickets was only $364.58. I politely told them that we had paid more for the tickets than that. They told me that they now only credit the amount that UT paid for the tickets. In a hurry to get into the parks, I told them thanks, but no thanks. They did not say anything about making notes in my file, but maybe they did...
Day 2 - I go to guest services in Liberty Square. Same story, only $364.58. Thanks, but no thanks.
Day 3 - I go to the ticket window at AK. Same story again, only $364.58. At this point, we really needed to make FP for Friday, which would be Day 6 and I could not do so with a 5 day ticket. Seriously annoyed, I decided the time I had spent in these lines (combined now almost 2 hours) was no longer worth it and said fine, just upgrade them.
Get back to my room that night, check my
MDE, the kids APs say they expire Dec. 31, 2017 instead of June 4, 2018 (1 year from the date the ticket was first used).
Day 4 - Super annoyed, after a few hours in the park in the rain, I go stand in line at Epcot front gate guest services (in the POURING RAIN). I told the cast member that I was already frustrated that we did not get at least what we had paid for the ticket as credit in the upgrade, but at this point I just wanted the date fixed. He was very nice, had to call someone over to help him fix the date, and in the time he was waiting, he sat there writing a bunch of numbers down. Then, in a quiet voice, trying to not let me hear him he told the supervisor that came over that he had calculated it and that I should have only paid $188 for each upgrade instead of the $230.76 that I did pay for each upgrade. The supervisor agreed with him, but told him that there was nothing they could do to fix it at this point. I contemplated speaking up and pushing them on it, but I had a kid asleep in the stroller in the pouring rain, and we really just wanted to get back to the hotel for naps so I decided to just leave it alone.
It would be really nice if they could AT LEAST get on the same page with what the value should be of pre-Feb. 2017 tickets! I don't plan on upgrading again in the near future since we will just renew our AP next year, so I am just chalking it up to live and learn. Getting the UT discount in the past and upgrading has been a great savings, but it is probably not worth the hassle anymore for us given the time we missed in the parks standing in guest services lines.