If you don’t hear from them, just call Universal. People make such a big deal, but it’s really not a problem at all. I called and a TM called me back to review the card that would best suit our needs. The phone call took less than five minutes.
I thought Universal wasn't allowing people to call about this issue since a third-party is running it.
I submitted the last page of a psychological evaluation which included all my diagnosis and the doctor’s name, so I’m assuming you submitted something very similar to mine. I was accepted 8 days later. It sounds like there might be some kind of glitch in their system with your account. It’s weird that they keep rejecting documents that they accept no problem for others.
A few pages back discussed this here
Or, as long long as U keeps this System in place
Most hearing the same thing when they question it during their call
Second this suggestion. I think a lot of folks are over doing it. I submitted a 2 sentence note from my doctor saying Vox is a T1 Diabetic and uses a wheelchair. Looked up the doctor number thing and hit submit.
Now that is fascinating! With reports of fewer people using it I assumed UOR was weeding people out but maybe the horrible roll out just deterred visitors who needed the program
Yeah I thought it was odd how lenient they were being considering how much effort they seem to be putting in to deter abuse. Maybe so many guests were upset in the parks that they decided to switch to a softer roll out and get stricter over time.Now that is fascinating! With reports of fewer people using it I assumed UOR was weeding people out but maybe the horrible roll out just deterred visitors who needed the program
OR
Weren’t there early reports they refused AAPs initially to everyone without at least a temporary IB card? Such a drastic change from that to “very lenient” about not having the card could also explain the change in program usage.
Honestly, they did with virtually no notification, which didn't give people time to prepare, not to mention not everyone checks the website about every detail. I know people should do their research, but it doesn't mean that they do and people still need assistance, even if they are unaware of the policy, so there needs to be a balance. Where I could see it going is them saying on the first trip that they don't need the card, but that it will be documented that this courtesy was extended once and they were advised that they would need the card after a period of say 60 or 90 days. Why 60-90 days? This would allow for time to get to the doctor to get the applicable documentation, send it off, etc. and allow for repeat visits in the meanwhile, as these things can take time for some. Leaving legalities of the current system aside, let's pretend that it is definitely legal, if that were the case, then this would strike a good balance.
People have reported being able to do the interview in person. The email I got said if I didn't receive a phone call that the interview could be done in person.My girlfriend had her card approved a couple weeks back and received an email asking when it was a good time to call. She provided details and hasn’t heard back since. We’re going to be there late next week so just curious if we can do this ‘interview’ in person at Guest Relations or does it HAVE to be over the phone?
She gets very nervous on the phone and I think she’s panicking and would rather do it in person with me there by her side.
I’m also currently in the UK for work so can’t unfortunately be with her if she were to call/receive a call.
Thank you in advance
That’s great, thank you very much for confirming!
Update: Just received the email from Universal asking for the best time to contact me and my trip dates. I replied back so now I wait for the call.
The third party just verifies that there is a disability - Universal makes the decision as to what, if any, accommodation is offered.
All requests for accommodation must go through the same initial process now, which involves providing some proof to IBCCES. IEPs are only 1 form of proof accepted. For digestive issues I would think a doctor’s note is more appropriate.
