OMG, we too had a bizarre stay there in March 2004 and haven't been back as a result! When we cancelled a PBH ressie we had tentatively scheduled for October 2004, they wanted to know why. We told them exactly why, and they sent us a cert for a free night in a Bay View room on them. We were so dissappointed in PBH, we never used it! Please let us know how your August stay goes. We too were almost ready to try PBH again, but hubby liked the newly reno'd rooms at HRH so we're staying there. I am curious to see whether you can like it again after a sub-par stay.