I think this fable probably explains what is happening in the Disney boardrooms better than anything else.
"There was once a Countryman who possessed the most wonderful Goose you can imagine, for every day when he visited the nest, the Goose had laid a beautiful, glittering, golden egg.
The Countryman took the eggs to market and soon began to get rich. But it was not long before he grew impatient with the Goose because she gave him only a single golden egg a day. He was not getting rich fast enough.
Then one day, after he had finished counting his money, the idea came to him that he could get all the golden eggs at once by killing the Goose and cutting it open. But when the deed was done, not a single golden egg did he find, and his precious Goose was dead."
I took a seminar in the 80's or 90's that was about customer service and repeat business. The seminar kept pointing to Disney as the example of how they manage to be profitable every year due to 87% (or 78% - I can never remember the exact statistic) repeat business. They were the industry leader in repeat business.
Lately - oh, maybe in the past five or 10 years - Disney has changed their model and they're now trying to get more and bigger golden eggs out of their geese so they can be richer today instead of profitable for the next 20 or 30 years. It would seem that Disney no longer cares about repeat business or longevity; they want ALL the golden eggs now. And, for the short term, it may work because there are still a lot of geese out there who are willing to continue laying these eggs for Disney.
But for many of us, this parking fee was the Countryman killing us and cutting us open. Disney may not miss our business today, tomorrow, or even next year. But I think five years from now they're going to be bringing in analysts and business managers trying to figure out why the profits have fallen off. Just ask Eisner. He was brought in for the same reason a few decades ago.
Those who don't learn from past lessons are doomed to repeat them.