Here now at POFQ. We love this resort and it's our second favorite, after AKL, which we've pretty much been priced out of.
We've been here since last Tuesday and have had trash + towel housekeeping exactly once, last Thursday. We did NOT opt out of housekeeping.
We should have had housekeeping, such as it is, at least two more times by now, but we have not. We just got back to the room and were quite surprised that yet again no housekeeping.
I called and asked housekeeping to come and give us towels and take out the trash, which I'm not sure they're going to do. I may have to take out the trash myself.
I didn't speak to housekeeping. I spoke to someone who answered the "Disney Services" phone line. This person said she'd contact housekeeping. There is no "housekeeping" button on the phone.
I'm unamused as I intended to wash my hair tonight, except I don't have enough towels until housekeeping shows up.
So discouraging. I realize that Disney is very short-staffed, but, really, for $300+/night there should be some kind of housekeeping service. One of the reasons we've run out of towels is that we've had to use them to clean the sinks and floor in the bathroom area, not exactly something I'm enthusiastic to do while I'm on vacation.
I have many nice things to say about POFQ. It's a beautiful resort, the bus service is great, the rooms are lovely, the boat rides are fun, etc., etc., etc.
But if there's this level of non-housekeeping they should either tell you up front that this is the case and/or lower the nightly cost of the room.