Travel Changes?

disdel

Ears? Anyone remember the GEnie boards?
Joined
Jul 23, 2007
Looks like a temporary change in the deposit/refund policy for new bookings. I saw this on one of ABD FB groups posted by a TA. Ticks me off a bit since those of us who have trips already booked are not being offered any form of courtesy.

For all new Adventures by Disney bookings made between March 12, 2020 and June 30, 2020, the new reservation is eligible to be cancelled at any date prior to the established Final Payment date and if cancelled prior to this date, will receive a FULL refund INCLUDING the deposit. These NEW bookings made will not fall under the typical 14 day deposit policy.
Wow, talk about tone-deaf.
Way to run a great product into the ground, Chapek.
I've been holding on for them to cancel our Sept. Danube sailing. Seriously doubt they will before the PIF, so I will at the very least take our one-time move. So far, all I've been told is I can move it, but only as far as next March. If they won't let me use it maybe next August, then I'll cancel, lose the deposit, and be done with ABD.
 

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  • Rapunzellover

    DIS Veteran
    Joined
    Sep 3, 2014
    Yes, and it's not like there's this huge corporation to bail them out if they wanted to. They need our money to stay afloat.

    Sayhello
    This is what ticks me off most. I get a company like Scott Dunn trying to stave off bankruptcy by nickel and diming customers, but the Mouse House should be the last company worrying about its future. The huge corps should be most generous and understanding.
     

    aggiedog

    DIS Veteran
    Joined
    May 13, 2012
    With WDW, WDL closed, I bet they are hemorrhaging cash. Even by furloughing most CM's, they can't have that much money just sitting around. Don't you think their business assumes at least some sort of positive flow of money?

    Though, there is Disney+, which is surely even busier with everyone at home.
     

    Rapunzellover

    DIS Veteran
    Joined
    Sep 3, 2014
    With WDW, WDL closed, I bet they are hemorrhaging cash. Even by furloughing most CM's, they can't have that much money just sitting around. Don't you think their business assumes at least some sort of positive flow of money?

    Though, there is Disney+, which is surely even busier with everyone at home.
    The notion that Disney could possibly be in a zero or negative cash flow situation is ridiculous. They are still making absurd amounts of money from merchandise, intellectual property rights, movie and TV licensing, etc. In addition to Disney+. They cannot possibly be in dire need of money.

    We're talking about a corporation that made billions on Avengers Endgame alone. They are not desperate. If they are, that's insanely gross mismanagement, or outright financial chicanery.
     
    Last edited:

    DisneyWishes14

    Registered
    Joined
    Nov 21, 2011
    Looks like a temporary change in the deposit/refund policy for new bookings. I saw this on one of ABD FB groups posted by a TA. Ticks me off a bit since those of us who have trips already booked are not being offered any form of courtesy.

    For all new Adventures by Disney bookings made between March 12, 2020 and June 30, 2020, the new reservation is eligible to be cancelled at any date prior to the established Final Payment date and if cancelled prior to this date, will receive a FULL refund INCLUDING the deposit. These NEW bookings made will not fall under the typical 14 day deposit policy.
    Wow. As a guest with two deposits down that are now non-refundable, this certainly doesn't make me feel like a very, valued customer. The whole ABD situation, right now, just makes me sad. I've been on one ABD and it was very enjoyable and the guides were excellent, but it feels as if the smiles were all just fake at this point. Underneath the surface, I don't think ABD cares about its customers at all. I don't mean this as a reflection on the guides - it just seems management isn't backing up the sentiment that is portrayed by them on the trips.
     
  • sayhello

    Have Camera, Will Travel
    Joined
    Oct 28, 2006
    I just saw the governor of Virginia ordered everyone to stay home until June 10. How long do you guys think it will take ABD to start cancelling the June trips?
    Seeing as ABD doesn't have any trips to Virginia (although Washington DC is close! But those trips don't start until June 14) my guess is this won't affect anything. If they have anyone from Virginia booked on a trip between June 1 - 10, they'll probably just deal with that directly.

    Sayhello
     
  • Dis87ney

    Earning My Ears
    Joined
    Jul 27, 2017
    I think he may have meant “Any new bookings made on future trips through the end of June, 2020 will be subject to fully refundable deposits up until the final payment date.” So it would be for new bookings only... :sad:
     

    Dis87ney

    Earning My Ears
    Joined
    Jul 27, 2017
    You may be right...sigh. But was I hearing things or did you hear it the way I did?
    At first I heard it the same way, but Pete asked him again about deposits being refundable a few minutes later and he said yes for travel by June 30. So I checked on the website and it’s for the new bookings. I wish that all I had to lose at this point was a deposit...I PIF on feb 20th for my June adventure in Italy :( I just want my money back
     

    debraW76

    DIS Veteran
    Joined
    Mar 6, 2008
    At first I heard it the same way, but Pete asked him again about deposits being refundable a few minutes later and he said yes for travel by June 30. So I checked on the website and it’s for the new bookings. I wish that all I had to lose at this point was a deposit...I PIF on feb 20th for my June adventure in Italy :( I just want my money back
    We were on the June 2 Italy trip. Was that your trip too?
     

    *WDW*Groupie*

    DIS Veteran
    Joined
    Oct 2, 2006
    Quark called me yesterday to see if I wanted to re-schedule our June 6th cruise. I told the CSR that my plan is to get my money back when they cancel. I asked if they have canceled their May, 2020 voyages and she told me that they are still scheduled to sail. She said management hasn't cancelled them yet, even though they depart from Oslo, Norway. I then checked the terms and conditions on their website and they have changed them to include wording for pandemics and that if they have to cancel they have the right to offer a credit for future travels (no refund). When I checked the terms and conditions on my booking, it is a link to a webpage on their site, which has been removed. Another lesson learned, print terms and conditions when they are not written out in full on a travel booking. They clearly changed them and the link to the T&Cs on my booking have been removed. I will have to wait until early May to see how they are going to handle my June 6th cruise.
     

    debraW76

    DIS Veteran
    Joined
    Mar 6, 2008
    June 19th
    Our wedding was June 6th but we’ve now needed to postpone it :(:sad:
    Have you canceled your trip?
    We haven’t cancelled yet. I am waiting to see if ABD cancels first and to see if they offer any accommodations. We PIF in February and I hate to lose all that money. We could really use the cash now as I will most likely be furloughed soon. We may be forced to just take the 75% and lose a few thousand.
    sorry about your wedding being postponed. That must be disappointing for you. I have friends that got married at the courthouse and are just postponing their ceremony and reception. Have you cancelled your trip too?
     

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