Happy to report back that I was successful in making a room request via the “chat” option in the Bonvoy app! The person I chatted with told me Concierge isn’t checking email or the online requests, but they had me forward my request to
info@swandolphin.com. A lovely room controller named Caitlin reached out to me via email and told me she had reserved a room that met all our specifications. We were upgraded from a standard queen, no view, to a deluxe king resort view! I asked for a quiet, top/high floor room with no connecting door, nice view, and preferably a corner. We got the 12th/top floor corner room with an awesome view of Hollywood studios! And were able to checkin at 9:45AM! Caitlin rocks!
So far lobby was not very busy, didn’t have to wait (had already done online checkin but there is currently no separate line for that). No waits at Java or for the elevators. Heading out to Epcot now for some Food and Wine and Mariachi Cobre!