dismedvc
DIS Veteran
- Joined
- Oct 10, 2008
Sorry for the double post. I posted this on another thread, but it seems more appropriate to post it here.
It appears DVC does not want to put the policy regarding extended 2018 banked points in writing. I emailed member satisfaction asking about the policy and how it applied to my specific situation, and I assumed I would get a written response. I immediately received an auto response saying I may experience a longer than normal wait time for a response. 14 days later I replied to that auto response and asked when I could expect a response. I then received an email response saying my correspondence had been sent to Member Services. Since my RCI banking deadline was June 17th, I called Member Services before receiving a email reply. (Note: it had been 15 days since I had sent the email) The MS rep I talked with took 15 minutes to go through the history of how my 2018 banked points were used and told me they did qualify and could be used after August 1st for a November reservation. I asked if he could send me something documenting that determination in case I got a different answer in August. He said no.
ETA: At one point my points were used for a late July reservation, and the MS rep pointed that out to me. However, I told him I had cancelled that reservation and used those points to rebook a reservation in for early May which was cancelled by DVC, so the "last use" of those points was for a reservation that qualified for the extension.
Not sure if the last use had been for a July reservation if my points would have qualified for the extension. Also, not sure if would have mattered whether I had cancelled that July reservation (and not rebooked using those points) before the May 27th announcement, as opposed to still having that July reservation still "on the books" on May 27th.
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